Policy

ITD World Policies

General Disability Policy

ITD World supports people who are differently abled. We are committed to providing such persons access to our services and resources wherever possible in a reasonable manner. In addition, our organization takes a strong stand against discriminating people based on disability and strives towards equal opportunity for all qualified differently abled persons.

We are committed to comply with all local, state, and federal laws regarding the non-discrimination of differently abled persons. Those who like further clarity can contact itdpg@itdworld.com

Non-Discrimination Policy

It is the policy of ITD World that:

Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All employees, and participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, participant, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined at itdpg@itdworld.com. ITD World commits to investigating all claims and reports of inappropriate conduct.

Grievance Policy

ITD World is committed to doing its best to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability. The filing process as follows:

A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. They can proceed to the next step if he or she is not comfortable approaching the individual.
If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 12 working days. The program manager will review the issue and talk to the participant within 12 working days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
If a participant does not feel the issue is resolved, a written request for an appeal should be sent to kathleen@itdworld.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 30 working days. All appeal decisions are final.

Participation Policy

Participants are expected to be committed to complete the program or course. They agree to be fully present for all sessions and be engaged fully to be best of their ability by being on time, conducting themselves professionally, and engaging in activities.

Attendance

It is important that you attend all session so you can be provided with the minimum required training hours for certification.

If you have an emergency or become ill and are not able to attend a coaching session, please contact the program manager immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than six hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than six hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and ITD World.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is our expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. Please inform the instructor soonest if you are unable to participate in an activity. Do refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

Arriving on time to all sessions.
Attending all live sessions and mentor coaching sessions.
Having your camera on for virtual live sessions.
Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
Engaging in discussions with integrity and honesty.
Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
Embracing diversity and inclusion while respecting the dignity and humanity of others.

Partial Completion Policy

Will not offer credit for partial completion of a course. We are unable to offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact itdpg@itdworld.com

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment in the agreed upon currency.

Refund Policy

ITD World does not entertain refund requests. Your organization is however welcome to replace those who are unable to attend with another person, or persons, depending on the program and course the fee was paid for.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact itdpg@itdworld.com to modify their registration.

Transfer of Credit Policy

ITD World reserves the right to review all credit transfer applications on a case-by-case basis. Applicants should include all relevant information, including but not limited to the organization which issued the credit, number of hours completed, certificate, and contact information, for us to come to a proper decision. Those with questions regarding this policy should contact itdpg@itdworld.com

Illness Policy

It is important that you are present at all course meetings so you can be provided with the minimum required training hours for certification. If you have an emergency or become ill and are not able to attend a coaching session, please contact the program manager immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, ITD World commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process.

Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

Content Disclaimer

The content on this website is intended solely for informational and educational purposes. It is not to be construed as consultancy or teaching advice, nor does it create a consultant-client relationship. While we strive to offer accurate general information, the content presented here should not be considered a replacement for professional advice of any kind. Always seek guidance from a specialist, expert, or professional in the relevant field before making decisions pertaining to your specific needs or circumstances, be they professional, legal, instructional, financial, or tax-related.