ANNA

YAP

highlights
  • Certified Training Professional Program (“CTP Program”) from ARTDO International-ITD
  • Certified Coaching& Mentoring Professional (“CCMP Program”) from ARTDO International – ITD
  • Certified Trainer in Rapid E-Learning(E-CREL) from ARTDO International – ITD
  • Master Practitioner of Neuro-Semantics, Neuro-Linguistic Programming and Hypnosis & Time-lines
  • Professional Body Language Coach (Body Language Institute (USA) Graduate (Senior))
  • Honourary Judge & Authorised Trainer for “CCAM” (Customer Relationship Management & Contact Centre Association Malaysia)
  • MBA, University on Sunderland, UK
areas of expertise
  • Corporate Finance
  • Financial Management
  • Marketing
  • Banking
  • Operations
  • Corporate Affairs & Investor Relations
  • Leadership and Delegation Techniques
  • Coaching & Counseling
  • Business Acumen
  • Strategic Thinking
biography

ANNA has been a Professional Trainer for 21 years.

Her last position was as the Assistant Vice President of a training provider which had ASEAN exposures. She has firsthand experience in the latest training trends and delivery methods and is able to meet international clients’ needs and expectations. She works hand in hand with clients to formulate effective training and evaluation strategies to meet the client’s objectives and training requirements.

She started her working exposure in 1994 and has over 27 years working experience. In the corporate arena, her skills include Corporate Finance, Financial Management, Marketing, Banking and Operations. She was the Senior Group Corporate Affairs & Investor Relations Manager in Mithril Berhad, an associate company of MAA Holdings Berhad. She was previously the Group Finance Manager for the same company. In Mithril, she had the opportunity to portray her leadership skills by advising the Board on Corporate Issues in the Group such as corporate finance, debt restructuring, investments and asset financing.

She has also dealt with regulatory bodies (Bursa Malaysia Securities Berhad, the Securities Commission, etc) and has prepared the Group’s consolidated accounts, cash flow, budgets and treasury functions.

Anna has also been exposed to the banking and shipping industries where she obtained credit and marketing skills, corporate finance and treasury experience. In Banking, she achieved all her marketing targets and objectives.

Armed with her corporate exposure and excellent communication skills, she has the distinct ability to relate to participants from all levels and understand their nature of work. She is a natural trainer and her talent and personal touch elevates her from other trainers. She prepares all training materials and concepts after carefully analyzing the organization she is training, and the background of the participants attending her trainings. Her personalized approached is very effective and this is shown from all the evaluations she has received.